Terms of Service

1. Agreement to Terms

By accessing or using the website royalgorgerafting.net (the “Site”), the Royal Gorge Rafting mobile application (the “App”), or any services provided by Royal Gorge Rafting (“we,” “us,” or “our”), located at 45045 W US Hwy 50, Canon City, CO 81212, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use our services.

2. Adventure Activities & Assumption of Risk

Whitewater rafting, zipline tours, helicopter flights, and other adventure activities offered by Royal Gorge Rafting involve inherent risks including but not limited to: drowning, physical injury, exposure to elements, wildlife encounters, equipment failure, and acts of nature. By participating in any of our activities, you acknowledge and voluntarily assume all risks associated with participation.

All participants (or their parent/legal guardian if under 18) are required to sign a Liability Release and Assumption of Risk Agreement prior to participation. Failure to sign the waiver will result in inability to participate, and no refund will be issued.

3. Eligibility & Health Requirements

• Minimum age requirements vary by activity and are stated on individual trip pages.
• Participants must be in reasonable physical health and capable of swimming.
• Pregnant individuals may not participate in rafting or zipline activities.
• Participants under the influence of alcohol or drugs will not be permitted to participate. No refund will be issued.
• Weight restrictions apply to zipline tours (70-270 lbs).
• We reserve the right to refuse participation to anyone we deem unfit for safety reasons.

4. Bookings & Payments

All bookings are subject to availability. A deposit or full payment may be required at the time of booking. We accept major credit cards, debit cards, and approved payment methods. Prices are in US dollars and are subject to change without notice. Published prices are per-person for rafting and zipline tours, and per-flight for helicopter tours (unless otherwise stated).

5. Cancellation & Refund Policy

• Standard, 10 or more days before trip: $15.00 per person cancellation fee, the remainder of your deposit is refunded.
• Standard, fewer than 10 days before trip: Not eligible for a refund.
• Groups of 12 or more: 30 days notice required. Cancellations inside 30 days are not eligible for a refund unless the Trip Assurance plan was chosen at the time of reservation.
• Trip Assurance plan, added at booking: 100% refund less the 10% non-refundable plan fee, cancelling up to 1 pm Colorado Mountain time the day before your trip.
• No-shows and late arrivals: Not eligible for refunds.
• Date changes: A one-time change within the same year may be allowed subject to availability, with a $10.00 per person change fee.
• Weather cancellations by us: Full refund or free reschedule, at your choice.
• Water level cancellations by us: Full refund or free reschedule.

We understand that life happens, and we make exceptions to either policy for extenuating circumstances such as accidents, documented illness and tragic events. Tell us within a reasonable time after the incident; supporting documentation will be requested. Refunds are processed to the original payment method within 5-10 business days.

6. Photography & Media Release

Royal Gorge Rafting and its staff may photograph or video record activities for promotional purposes. By participating in our activities, you grant us a non-exclusive, royalty-free, worldwide license to use your likeness in photographs and videos for marketing, advertising, and promotional materials, including our website, social media, print materials, and advertising. If you do not wish to be photographed, please inform your guide before the activity begins.

7. Limitation of Liability

To the fullest extent permitted by law, Royal Gorge Rafting, its owners, officers, employees, agents, and guides shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, website, or app. Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.

8. Intellectual Property

All content on our Site and App, including but not limited to text, images, logos, graphics, videos, and software, is the property of Royal Gorge Rafting or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

9. User Accounts

If you create an account on our Site or App, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts at our discretion.

10. Governing Law & Disputes

These Terms are governed by the laws of the State of Colorado, without regard to conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in Fremont County, Colorado, in accordance with the rules of the American Arbitration Association. You waive any right to a jury trial or to participate in a class action.

11. Indemnification

You agree to indemnify and hold harmless Royal Gorge Rafting, its owners, officers, employees, agents, and guides from any claims, damages, losses, liabilities, costs, and expenses (including attorney's fees) arising from your use of our services, your violation of these Terms, or your violation of any rights of a third party.

12. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our services after any changes constitutes acceptance of the modified Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Contact

For questions about these Terms of Service, contact us:

• Royal Gorge Rafting
• 45045 W US Hwy 50, Canon City, CO 81212
• Phone: (719) 275-7238
• Email: info@royalgorgerafting.net